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» Help/FAQs

Do you have some questions? Look below for answers to EquestrianSingles.com's most frequently asked questions!  You can also visit our site map to find more quick and easy answers.  Choose one of the main topics below or scroll through the list of questions to find what you're looking for.
  • Username/Password
  • My Profile
  • My Photos
  • Joining/Subscribing
  • Searching
  • Anonymous Mail
  • Ending Premium Membership
  • Miscellaneous
     My Profile
     My Photos
     Joining/Subscribing to EquestrianSingles.com
     Anonymous Mail
     Premium Membership Expiration/Cancellation
    Q:  I forgot my username/password. Can you tell me what it is?
      A:  No problem! Just click on Forgot Password, enter your email address and we'll send you your password.

    Still need help? contact us.
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    Q:  How do I change my username/password?
      A:  You can't change your username, here's why:
    Your username is a unique identifier that represents you on EquestrianSingles.com. It is used in many areas of the site including your profile and the chat rooms. Changing your username would interrupt the accuracy of the data on the site and possibly cause a lot of confusion among members who associated with your old username that has since been changed.

    You can however change your password, to do so click here and follow the directions.
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    Q:  How do I Create a Profile?
      A:  Creating and posting a profile is free and takes only a few minutes to go through the easy steps. Think of it as a quick sketch of who you are, your lifestyle, and what counts most in a relationship. Our questionnaire will highlight your personality traits and interests. Then you can expand upon your personality even further in your essay. Click here to create your profile.
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    Q:  How do I Update My Profile?
      A:  It's quick and easy to do! To update your profile, just click here and follow the simple instructions.
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    Q:  What are EquestrianSingles.com's profile guidelines?
      A:  EquestrianSingles.com welcomes all adults seeking one-to-one relationships ranging from companionship to friendship, romance to marriage.

    Our Quality Assurance team reviews each and every profile to provide our members with a comfortable environment, also ensuring them the best possible chances of meeting quality individuals. We reserve the right to revise our guidelines from time to time, so please check back for updates.

    We may reject profiles if the username, headline, or narrative text contain any of the following:

    • Any direct contact information (i.e., email addresses, URLs, ICQ/instant messenger IDs, phone numbers, full names, addresses)
    • Any location or descriptive information that threatens a member’s anonymity
    • Abusive language of any kind (i.e., vulgarity, racism)
    • Discussion or descriptions of illegal acts or behavior (i.e., drug use, violence)
    • Business or political advertisements or solicitations
    • Material that exploits or solicits personal information from individuals under the age of 18
    • Foreign languages (to effectively monitor profiles, they must be in English)
    • Solicitation of multiple or additional partners
    • Unauthorized use of copyrighted or trademarked material
    • Overt sexual innuendo or discussion
    EquestrianSingles.com does not accept content from:
    • Incarcerated individuals
    • Individuals under the age of 18
    Thanks for your help in preserving the welcome environment that continues to be so important to our members and a driving factor of EquestrianSingles.com’s continuing success.

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    Q:  I've created a profile, but it doesn't show up when I search.
      A:  If your profile isn't appearing, check the following: Login, then go to Edit Profile and make sure the information you filled in is present.

    Click on Submit Profile. Also, please note that it takes up to 24 hours to post after you have submitted your profile. If you've already tried these suggestions and still have questions, please contact us and we'll be happy to help you.
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    Q:  What are the guidelines for posting a photo?
      A:  When you create a profile, you can post as many photos of yourself as you'd like. You can upload images directly from your computer or mail us a photograph, and we’ll scan it for free (limit 2 photos). Visit Manage Photos for more information.
    • Choose a solo shot for your main profile photo.
    • Photos of cartoon characters or celebrities are copyrighted and cannot be posted.
    • Nudity, obscenity, sexual or otherwise offensive photos will not be posted.
    • EquestrianSingles may choose not to post any photo at their sole discretion.
    • We accept most image formats (e.g Jpg, Gif, Bmp, Png and others).
    • Image files can be no larger than 3,000KB (3MB).
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    Q:  How do I post a photo?
      A:  EquestrianSingles.com makes it easy for you, by offering 2 ways to post a photo.

    Upload a Photo

    To upload a photo directly from your computer, simply go to the Manage Photos, and follow the instructions. Please Note:
    • We accept most image formats (e.g Jpg, Gif, Bmp, Png and others).
    • Your photo file must be under 3,000KB for the upload to work properly.
    Once approved, uploaded photos will be posted exactly as they are submitted. Be sure to crop your photo if necessary before uploading it. Due to the volume of photos that we receive, it may take 24-72 hours for your photo to appear on your profile.

    Mail a Photo

    You may send your photo to us by traditional mail for our FREE scanning and posting service. To speed up the process, please follow these guidelines:
    • Limit 2 photos
    • We suggest photos no larger than 5"x7" and no smaller than 2"x2".
    • Please write your First and Last name, Username, EquestrianSingles.com registered email address and birthdate on the back of your photo.
    • Indicate if you would like this to be your main profile photo.
    • If you send a group photo, please let us know who you are in the photo
    NOTE: If you wish to have your photo returned, please enclose a self-addressed, stamped envelope.

    Please mail your photo to (limit 2 photos):
    Attn: PHOTOS
    P.O. Box 302529
    Austin, Texas 78703
    We regret that shipments from private messenger services such as FedEx or UPS cannot be delivered to a P.O. Box. The fastest method for sending your photo(s) is through the U.S. Postal Service's "Express" or "Priority Mail." To avoid a significant delivery delay, you MUST CHECK the "no signature required" box.
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    Q:  I already have a photo, but how do I add others?
      A:  Posting additional photos is quick and easy! Simply go to the Manage Photos section, click "Browse" to find your photo and click "Upload Photo" to load it.
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    Q:  How long will it take for my photo to appear?
      A:  Normal posting time for photos is 24-72 hours. Our team must approve each photo to maintain the quality of matches available through EquestrianSingles.com.
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    Q:  I'm following all the guideline and still having trouble posting photos. Any suggestions?
      A:  If you’ve followed our Photo Guidelines and still have trouble posting your photo, please contact us.
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    Q:  What are your subscription packages and pricing?
      A:  EquestrianSingles.com Subscription Packages and Prices are as follows:

      Subscription Packages Subscription Price
      New Members Free Membership Free
      New Members Choose this for free membership and all PROMO CODES
    (scroll down to enter code in promotional field.)
      1 Month $24.95 Package $24.95
      No recurring monthly billing.
    Premium Member
    Unlimited Access
    10 Photos
    Create Your Own Chat Rooms
      Special -3 Months Easter Special $29.95 29.95
      No recurring billing
    One time payment
    Premium Member
    Unlimited Access
    10 Photos
    Create Your Own Chat Rooms
      1 Year Special Easter Special $39.95 $39.95
      One time payment! No recurring billing.
    Unlimited Premium Access
    10 Photos
    Create Your Own Chat Rooms
    • If you are paying by credit card, you will be charged immediately for your subscription package.
    • Click on this link to Subscribe Now by credit card.
    All subscription fees are non-refundable

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    Q:  What are my payment options?
      A:  EquestrianSingles.com accepts payment in the methods listed below. Just visit our packages page, which will walk you through the process.
    • Credit Card
    • Check or Money Order by mail
    Send Check or Money Order to:     EquestrianSingles, LLC
    P.O. Box 302529
    Austin, Texas 78703
    Your membership will become Premium after payment is received and check has been cleared at the bank. Please include your Username with payment.
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    Q:  I'm having trouble Joining/Subscribing to EquestrianSingles.com.
      A:  If you're having trouble registering, go to Join to enter your information. If you’re still having trouble, contact us.
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    Q:  Why isn’t my billing information being accepted/saved when I enter it?
      A:  If you're having trouble with your Billing Information not being accepted or saved, it could be for a few reasons:
    • Incorrect/Invalid credit card number
    • Expired credit card
    • Credit Card over limit
    Try re-entering your information or using a different form of payment. If you still experience problems, please contact us.
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    Q:  What is Search?
      A:  Our Search tool will let you run your own customized searches as often as you wish. Define and run an unlimited number of searches by selecting the preferences and characteristics of your desired match. Play around and try a variety of searches. You never know where you'll find your perfect match!
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    Q:  Why am I not not getting very many/any responses? What could be wrong?
      A:  Want to increase your chances of getting a response? Post a photo. Research shows that profiles with photos are 8 times more likely to receive a response. Also, when contacting other members, remember to tell more about yourself and ask questions. This gives your potential match even more reason to write back.

    If none of these solutions work, please contact us and we’ll be happy to help.

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    Q:  How is the mail I send to other members anonymous?
      A:  We respect your privacy and will keep your actual email address confidential. You'll never see it or your real name displayed at EquestrianSingles.com, and all written communication from other members will be directed to your Username.
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    Q:  I received a mail message from another member, do I have to subscribe to EquestrianSingles.com to reply?
      A:  Yes, you must be a Premium member to communicate with another member.
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    Q:  How do I resign from EquestrianSingles.com?
      A:  Simply complete the removal process.
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    Q:  How do I re-instate my subscription?
      A:  Simply contact us and we’ll help you reinstate your subscription.
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    Q:  I bought a 3-month subscription and have used only 1 month. Will I be refunded for the remaining 2 months?
      A:  EquestrianSingles.com does not pro-rate subscriptions.
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    Q:  Will I still be able to initiate mail if I cancel my Premium membership?
      A:  You will still be allowed to use the site for the remainder of your term for which you have paid. For example, if you subscribe for one month on February 1st and you resign on February 15th of the same year, you would be able to initiate mail correspondence until March 1st.
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    Q:  If my Premium membership expires, will I still be able to receive and respond to mail in my Mailbox?
      A:  No. Once your Premium membership expires, you'll no longer have access to your Mailbox. Your mail will still be there, but you'll need to become Premium again to read it and reply to it.
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    Q:  Can I still log in when my Premium membership expires?
      A:  Yes. We keep your login information active in our member database. That way, if you should decide to come back and become a Premium Member again, you will be able to use your existing registration information.
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    Q:  What happens to my profile when my Premium membership expires?
      A:  Your Profile and Photos will remain posted unless you choose to hide or permanently delete them from our data base.
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    Q:  Can others still search for me by Username if I am not Premium?
      A:  Yes, your profile remains posted unless you hide it.
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    Q:  If my membership is Free, will my profile still show up when users run searches?
      A:  Yes. Your profile remains active unless unless you "hide" your profile, then it will not show up when a user performs a search.
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    Q:  The EquestrianSingles.com site seems to be slow.
      A:  If you're having trouble with the speed of our site, it's usually one of three things:
    • EquestrianSingles.com may be experiencing technical difficulty, please try again later.
    • The connection on your end may be the cause. Double-check your modem settings or connection speed to make sure you're connected at the highest possible internet connection rate.
    • The internet itself may be experiencing a traffic jam - try again at another time when the information highway may not be so heavily traveled.

    If you've done all this and continue to have difficulties, please contact us, and we'll be happy to help you.

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